From 1 April 2015, the Apex Professional University will be introducing a revised complaints procedure. This is part of our work to ensure that all of our procedures are fit for purpose and reflect best practice, and has been approved through the External Programmes governance structure.
It continues to be our aim to attempt to resolve complaints as early as possible, in line with the Early Resolution philosophy promoted by the Office of the Independent Adjudicator.
The Complaints Procedure [PDF 5pgs 180KB]
The following documents also provide further guidance and should be read alongside the Complaints Procedure.
A Guide for Students [PDF 4pgs 161 KB ]
If you have any questions, please contact us via the student portal